Last updated: 26 August 2026
If something is wrong with your slicker, we will make it right. Email support@shedhauspets.com.
Damaged, missing, or it does not work
Write within 30 days of delivery and include photos (parcel, product, the button if it jammed). We replace it or refund the product price. You should not have to ship a broken brush back unless we ask.
Changed your mind
Unused, in the original packaging, within 14 days of delivery: we refund the product price. You cover return postage to the address we send you. Original outbound shipping is not refunded.
Used brushes
A used grooming tool cannot go back on the shelf. If you used it and it is not defective, we cannot take a return.
How refunds land
Approved refunds go back to the original payment method. Card refunds usually show in 5–10 business days.